AIRPORT SERVICES
Visibility of Midwest Orient signs at the airport?
Excellent
Good
Fair
Poor
No Opinion
Ease of finding the ticket counter at the airport?
Excellent
Good
Fair
Poor
No Opinion
Wait time for check-in?
Excellent
Good
Fair
Poor
No Opinion
Baggage check-in?
Excellent
Good
Fair
Poor
No Opinion
Cleanliness of gate waiting area?
Excellent
Good
Fair
Poor
No Opinion
Waiting time for baggage at my destination?
Excellent
Good
Fair
Poor
No Opinion
AIRPORT STAFF
Friendliness of customer staff?
Excellent
Good
Fair
Poor
No Opinion
Professionalism of ticket counter and gate staff?
Excellent
Good
Fair
Poor
No Opinion
Clarity of boarding announcements?
Excellent
Good
Fair
Poor
No Opinion
Professional appearance of customer staff?
Excellent
Good
Fair
Poor
No Opinion
INFLIGHT SERVICE
Availability of flight attendants to assist me?
Excellent
Good
Fair
Poor
No Opinion
Courtesy of flight crews?
Excellent
Good
Fair
Poor
No Opinion
Professional appearance of flight crews?
Excellent
Good
Fair
Poor
No Opinion
Pilot's communication with passengers during flight?
Excellent
Good
Fair
Poor
No Opinion
INFLIGHT SERVICE Quality of Food?
            Expected Quality of Food
            Actual Quality of Food
Excellent
Excellent
Good
Good
Fair
Fair
Poor
Poor
No Opinion
No Opinion
INFLIGHT SERVICE Quantity of Food Served?
            Expected Quantity of Food
            Actual Quantity of Food
Excellent
Excellent
Good
Good
Fair
Fair
Poor
Poor
No Opinion
No Opinion
INFLIGHT SERVICE Beverages/Liquor service?
            Expected Service Level
            Actual Service Level
Excellent
Excellent
Good
Good
Fair
Fair
Poor
Poor
No Opinion
No Opinion
AIRCRAFT
Space for luggage storage?
Excellent
Good
Fair
Poor
No Opinion
Comfort of seating?
Excellent
Good
Fair
Poor
No Opinion
Seating arrangment of aircraft?
Excellent
Good
Fair
Poor
No Opinion
Cleanliness of aircraft?
Excellent
Good
Fair
Poor
No Opinion
Noise level of aircraft?
Excellent
Good
Fair
Poor
No Opinion
FREQUENT FLYER PROGRAM
Award levels of program?
Excellent
Good
Fair
Poor
No Opinion
Promotional offers for program?
Excellent
Good
Fair
Poor
No Opinion
Accuracy of statements/mileage credits?
Excellent
Good
Fair
Poor
No Opinion
How often do you fly on commercial airlines?
Once a week or more
2 to 3 times a month
Once a month
7 to 10 times a year
3 to 6 times a year
A few times a year
Once a year or less
First commercial flight
Do you fly ONCE A MONTH OR MORE on MIDWEST ORIENT?
Yes
No, 1st trip on Midwest Orient
No, But flown with us before
Is the main purpose of your trip today?
Business/Professional
Personal/Pleasure
Was your flight operating on time today?
Yes
No
Your current age is?
Under 21
21 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 or older
For classifying purposes are you?
Male
Female
Your present occupation?
Buyer/Sales Rep.
Chairman/President
Homemaker
Laborer/Construction
Middle Management
Military/Government
Office/Clerical
Owner/Partner
Professional
Retired
Student
Technical/Engineer
Vice President
Unemployed
Other
Your approximate yearly HOUSEHOLD INCOME before taxes:
Under $25,000
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $100,000
Over $100,000
Would you like someone from Midwest Orient to contact you?
Yes
No
Would you like someone from Midwest Orient to contact you directly? If so, complete the following;
Name
Address 1
Address 2
City, State
Zip code
Phone Number
In what ways do you feel MIDWEST ORIENT could better meet your travel needs?
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