AIRPORT SERVICES
Visibility of Midwest Orient signs at the airport? Excellent Good Fair Poor No Opinion
Ease of finding the ticket counter at the airport? Excellent Good Fair Poor No Opinion
Wait time for check-in? Excellent Good Fair Poor No Opinion
Baggage check-in? Excellent Good Fair Poor No Opinion
Cleanliness of gate waiting area? Excellent Good Fair Poor No Opinion
Waiting time for baggage at my destination? Excellent Good Fair Poor No Opinion

AIRPORT STAFF
Friendliness of customer staff? Excellent Good Fair Poor No Opinion
Professionalism of ticket counter and gate staff? Excellent Good Fair Poor No Opinion
Clarity of boarding announcements? Excellent Good Fair Poor No Opinion
Professional appearance of customer staff? Excellent Good Fair Poor No Opinion

INFLIGHT SERVICE
Availability of flight attendants to assist me? Excellent Good Fair Poor No Opinion
Courtesy of flight crews? Excellent Good Fair Poor No Opinion
Professional appearance of flight crews? Excellent Good Fair Poor No Opinion
Pilot's communication with passengers during flight? Excellent Good Fair Poor No Opinion

INFLIGHT SERVICE Quality of Food?
            Expected Quality of Food             Actual Quality of Food
Excellent Excellent
Good Good
Fair Fair
Poor Poor
No Opinion No Opinion

INFLIGHT SERVICE Quantity of Food Served?
            Expected Quantity of Food             Actual Quantity of Food
Excellent Excellent
Good Good
Fair Fair
Poor Poor
No Opinion No Opinion

INFLIGHT SERVICE Beverages/Liquor service?
            Expected Service Level             Actual Service Level
Excellent Excellent
Good Good
Fair Fair
Poor Poor
No Opinion No Opinion

AIRCRAFT
Space for luggage storage? Excellent Good Fair Poor No Opinion
Comfort of seating? Excellent Good Fair Poor No Opinion
Seating arrangment of aircraft? Excellent Good Fair Poor No Opinion
Cleanliness of aircraft? Excellent Good Fair Poor No Opinion
Noise level of aircraft? Excellent Good Fair Poor No Opinion

FREQUENT FLYER PROGRAM
Award levels of program? Excellent Good Fair Poor No Opinion
Promotional offers for program? Excellent Good Fair Poor No Opinion
Accuracy of statements/mileage credits? Excellent Good Fair Poor No Opinion

How often do you fly on commercial airlines?
Once a week or more
2 to 3 times a month
Once a month
7 to 10 times a year
3 to 6 times a year
A few times a year
Once a year or less
First commercial flight

Do you fly ONCE A MONTH OR MORE on MIDWEST ORIENT?
Yes
No, 1st trip on Midwest Orient
No, But flown with us before

Is the main purpose of your trip today?
Business/Professional
Personal/Pleasure

Was your flight operating on time today?
Yes
No

Your current age is?
Under 21
21 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 or older

For classifying purposes are you?
Male
Female

Your present occupation?
Buyer/Sales Rep.
Chairman/President
Homemaker
Laborer/Construction
Middle Management
Military/Government
Office/Clerical
Owner/Partner
Professional
Retired
Student
Technical/Engineer
Vice President
Unemployed
Other

Your approximate yearly HOUSEHOLD INCOME before taxes:
Under $25,000
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $100,000
Over $100,000

Would you like someone from Midwest Orient to contact you?
Yes
No

Would you like someone from Midwest Orient to contact you directly? If so, complete the following;
Name
Address 1
Address 2
City, State
Zip code
Phone Number

In what ways do you feel MIDWEST ORIENT could better meet your travel needs?



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